J.D Salinger said, “I am a kind of paranoid in reverse. I suspect people of plotting to make me happy.” With an attitude like that we’d look forward to every meeting with every customer.
Of course, we quickly learn that some customers do not seem to be plotting to make us happy. Most are very pleasant. Some are unusual. A few are downright difficult.
Every person is different; each has a unique personality. But the kind of people who tend to bug us the most are the ones who are not like us. Accept this diversity and learn to enjoy it. Know that people’s needs are basically the same at some level and that treating them as guests will create the most goodwill, most of the time.
Excerpt from 50 Powerful Ideas you can Use to Keep Your Customers